Thursday, March 23, 2006

Secret To A Long Life—Get Even More Often

Secret To A Long Life—Get Even More Often
(Sydney Morning Herald)
The study tested students working in an imaginary call centre who were subject to abuse from clients.

Some of the participants were allowed to answer back, while others had to be polite and friendly all the time.

Those who stood up to clients had a rapid heartbeat for a brief period, but for those who had to remain friendly their heart was still racing long after the client had hung up.

The conclusion reached by the psychologists was that “being friendly against one’s will causes nothing but stress.”

My sole bet at longevity.

via ELI.

1 comment:

Grand Master Ash the Furious Five said...

The Christmas phone shift at Amazon.com was... I can't describe it. I was a lead so I only answered the worst calls that could not be handled by regular reps. Not just stress but a 65 hour week of stress.

Anyway. "Thank you so much for bringing up such a painful subject. While you're at it, why don't you give me a nice paper cut and pour lemon juice on it?"